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What is Customer Satisfaction in Banking Services about?

This document summarizes a study that evaluated customer satisfaction with banking services at a Romanian bank. The study used a survey of 50 retail banking customers to assess their satisfaction across various attributes, including staff behavior and attitude, execution time, accessibility, price/quality, complaint handling, promotions, and communications. Most respondents were between 18-40 years old and earned less than 2000 Lei. Half used banking services 1-2 times per month. 60% reported being satisfie

Author

Raazim Ahamed

Language

EN