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This document summarizes a working paper on the correlation between perception of service quality and the utilization of inpatient care at public health centres and private healthcare facilities in Central Tapanuli Regency, Indonesia. The paper finds that perception of assurance is the most influential factor on utilization of public health centres, explaining 42% of utilization, while perception of empathy is most influential on private healthcare utilization, explaining 37.9% of utilization. Overall, soci

Author

Agoes Nawan S

Language

EN