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The document outlines various methods of Alternative Dispute Resolution (ADR) including facilitation, conciliation, peer review, ombudsman, mediation, arbitration, and inquisition. It distinguishes between functional conflict, which enhances decision-making and performance, and dysfunctional conflict, which negatively impacts relationships and productivity. Additionally, it identifies sources and types of conflict within organizations, such as incompatible goals, differentiation, interdependence, scarce res

Author

faiqahn602

Language

EN