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Managing Customer Abuse in Service Jobs by Vaibhav Chaudhary is a document available to read on EtoBox.

What is Managing Customer Abuse in Service Jobs about?

The document discusses customer abuse in service jobs and its effects on employees. It notes that emotional labor in customer-facing roles can lead to emotional dissonance and stress when employees must express positive emotions despite feeling negatively due to abusive customers. High emotional intelligence may help employees manage these situations better by increasing self-awareness of their emotions, detecting others

Author

Vaibhav Chaudhary

Language

EN