Can I read Chapter 9 Controlling Managing Quality and Performance on EtoBox?
Chapter 9 Controlling Managing Quality and Performance by Trần Lê Diễm Quỳnh is a document available to read on EtoBox.
What is Chapter 9 Controlling Managing Quality and Performance about?
The document discusses organizational control and performance management. It defines control and explains why it is a key management function. It also discusses establishing standards and measures, using the balanced scorecard to track performance, the feedback control process, budgeting and financial statements as controls, and different control philosophies like hierarchical, decentralized, open-book management and total quality management.
- Author
- Trần Lê Diễm Quỳnh
- Language
- EN