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What is Customer Relationship Management Case Study about?

This document is a project report on customer relationship management strategy submitted by Lavesh D. Nichite to the University of Mumbai in partial fulfillment of a Bachelor of Commerce degree. It includes a title page, certificate signed by the internal examiner Prof. Y. U. Shaikh, a declaration signed by the author, acknowledgements, an index of chapters and tables, and the start of Chapter 1 on the introduction of banking. The introduction defines a bank, describes the evolution and history of banks in

Author

NIKHIL SAPKALE

Language

EN