About this document
EFQM Assessment for Hospitality Excellence by stevenamir364 is a document available to read on EtoBox.
The presentation evaluates hotel performance using the EFQM Excellence Model and compares it with three major international quality awards: the Deming Prize and the Malcolm Baldrige Model. It highlights the strengths and limitations of each model, concluding that EFQM is the most suitable for the hospitality industry due to its focus on holistic excellence and sustainability. A case study of Waldorf Astoria and ILUNION Hotels reveals gaps in innovation and stakeholder engagement for Waldorf Astoria, with re
- Author
- stevenamir364
- Language
- EN