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What is Total Quality Management Overview about?

The document outlines key dimensions of service quality, emphasizing the RATER model which includes Reliability, Assurance, Tangibles, Empathy, and Responsiveness. It discusses Total Quality Management (TQM) principles, including cooperation among stakeholders, quality training, and continuous improvement, along with various philosophies from quality experts like Deming, Juran, and Crosby. The importance of TQM is highlighted, focusing on customer satisfaction, waste reduction, and overall business efficien

Author

paulcadavona2

Language

EN