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Transactional Six Sigma and Lean Servicing : leveraging manufacturing concepts to achieve world-class service by Ehrlich, Betsi Harris is a business book available to read on EtoBox.

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Service industries have traditionally lagged manufacturing in adoption of quality management strategies and Six Sigma is no exception. While there are a growing number of books on applying the hot topics of Six Sigma and Lean Manufacturing concepts in a manufacturing environment, there has not been a mainstream book that applies these techniques in a service environment, until now. Transactional Six Sigma and Lean ServicingTM: Leveraging Manufacturing Concepts to Achieve World Class Service is a

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Author

Ehrlich, Betsi Harris

Publisher

Taylor & Francis Group

Published

2002

Language

EN

ISBN

9781574443257

Category

business

Subjects

Management, Business, Finance

Updated

2026-03-25