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What is Quality Management Theory Overview about?

The document provides an overview of quality management history, highlighting key contributors such as Deming, Juran, and Crosby, and their theories. It discusses the evolution of quality management practices from the early 1900s to the 2010s, including concepts like the PDCA cycle and the Juran Trilogy. Additionally, it emphasizes a contingency perspective in quality theory, focusing on core variables that influence quality management.

Author

Pham Hong Phuc

Language

EN