About this document
Effective Customer Communication Strategies by Andrea Tagangin is a document available to read on EtoBox.
The document discusses different methods of customer communication including smart phones, websites, call centers, direct mail, and email. Smart phones allow automated responses and callbacks to customers. Websites are important for providing information and allowing online orders. Call center agents should listen to customers without interrupting. Direct mail can introduce a business or supplement other sales efforts. Email remains convenient for newsletters, offers, orders, and customer complaints.
- Author
- Andrea Tagangin
- Language
- EN