Can I read Communication the Cleveland clinic way : how to drive a relationship-centered strategy for exceptional patient experience on EtoBox?

Communication the Cleveland clinic way : how to drive a relationship-centered strategy for exceptional patient experience by Adrienne Boissy; Timothy Gilligan, is a book available to read on EtoBox.

What is Communication the Cleveland clinic way : how to drive a relationship-centered strategy for exceptional patient experience about?

The proven strategy for driving patient satisfaction, physician engagement, and better clinical outcomes with improved doctor-patient communication-from the thought leaders at Cleveland Clinic Clinic This book outlines Cleveland Clinic's pioneering, nationally-recognized REDE to Communicate SM program, which the legendary hospital system has used to become a world leader in relationship-centered communication. It reveals why the Clinic made effective communication a top strategic priority and how it successfully overcame obstacles to implementing it, including internal resistance from physicians, and adapted it for advanced care providers. This practical guide provides the information decision-makers need to design, develop, and implement communication skills training in their own institutions. Learn how to: Cultivate leadership and clinician support for your new patient experience strategy Highlight relationships as a foundation for all communication with patients and colleagues using an evidence-based framework, the REDE Model (Relationship: Establishment, Development, and Engagement) Build effective and relevant communication skills programs for experienced physicians, residents

Author

Adrienne Boissy; Timothy Gilligan,

Publisher

McGraw-Hill School Education Group

Published

2016

Language

EN

ISBN

9780071845359

Subjects

Medical, Medicine

Rating

4 / 5 (3 ratings)

Updated

2026-03-14