About this document
Communication Styles in Sales by Maunil Oza is a document available to read on EtoBox.
This document discusses communication styles and their importance for adaptive selling. It identifies four main communication styles: emotive, directive, reflective, and supportive. For each style, it provides characteristics for normal and excess behaviors and tips for salespeople to most effectively sell to each style, such as maintaining formality with reflectives but building rapport with supportives. The overall message is that understanding a customer
- Author
- Maunil Oza
- Language
- EN