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Guest Experience in Hospitality Management by Roy Cabarles is a document available to read on EtoBox.

What is Guest Experience in Hospitality Management about?

1. Guestology is the scientific study of guest behaviors, needs, expectations, and how to optimally manage service organizations based on this knowledge. 2. It involves understanding the total guest experience from expectations to feedback. 3. A guestologist studies guests

Author

Roy Cabarles

Language

EN