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Front Matter 4 Copyright 7 Contents 8 List of figures 11 List of tables 12 List of boxes 13 List of contributors 14 Preface 18 Part I: Street-level bureaucracy as a scholarly theme 20 1 Contextualizing government-in-action 21 2 Positioning street-level bureaucracy research 34 3 Conceptualizing street-level bureaucracy in context 50 Part II: Theoretical issues in street-level bureaucracy research 67 4 Specifying the dependent variable in street-level bureaucracy research 68 5 Adopting an institutional view in street-level bureaucracy research 89 6 Street-level bureaucracy research and social inequality 105 7 Street-level bureaucracy research and the specification of national culture 121 8 Discrimination and representation in street-level bureaucracies 135 9 Using drama to understand street-level practice 147 10 Dealing with hybridization in street-level bureaucracy research 161 11 Street-level bureaucracy research and the impact of digital office technologies 176 12 Street-level bureaucracy research and first-line supervision 191 13 Street-level bureaucracy research and professionalism 212 14 Policy re-design from the street level 228 15 Street-level bureaucracy research and acco
- Author
- Hupe, P.;
- Language
- EN
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