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Effect of Customer Incivility and Emotional Exhaustion On Job Sat by nitheskartic s.k. is a document available to read on EtoBox.
This thesis investigates the impact of customer incivility and emotional exhaustion on job satisfaction and turnover intentions among nurses at a tertiary care cancer hospital in Pakistan. The study finds that customer incivility negatively affects job satisfaction while positively correlating with turnover intentions, and emotional exhaustion also negatively influences job satisfaction. The findings highlight the need for hospital management to address these issues to reduce job dissatisfaction and turnove
- Author
- nitheskartic s.k.
- Language
- EN