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What is Front Office Management in Hotels about?

The front office of a hotel is a key area that interacts with guests. It includes roles like the front desk manager who oversees operations, reservation clerks who interact with guests by phone and internet, front desk clerks who check guests in and out and handle requests, porters who greet guests and assist with luggage, and concierges who help guests plan activities. The front office aims to provide excellent guest service and accommodate any needs throughout a guest

Author

Cynthia Santa Maria

Language

EN