About this document
Assessing Healthcare Quality at FCGH by Ben Yao is a document available to read on EtoBox.
Falls Church General Hospital wants to improve its quality assessment methods by measuring quality from both internal and external customer perspectives. The hospital administrator discussed implementing quality audits based on 14 steps used by a manufacturing company. These steps include measuring quality costs, design reviews, product testing, process controls, and employee involvement. Adapting manufacturing quality control concepts to healthcare could help the hospital distinguish itself through high qu
- Author
- Ben Yao
- Language
- EN