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Conflicts and Negotiation in Tourism by Galina Cravcescu is a document available to read on EtoBox.

This document discusses negotiation and conflict in the context of tourism. It begins by defining negotiation as a dialogue between two or more parties to find a positive solution to a problem. Conflict is defined as a situation where people disagree about satisfying their needs. The document then discusses causes of conflict such as diverging goals or aggression. It outlines several methods for resolving conflicts, including avoidance, accommodation, compromise and collaboration. Negotiation, mediation and

Author

Galina Cravcescu

Language

EN