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Topcon Transforms IT Support with ServiceNow by Ryan is a document available to read on EtoBox.

What is Topcon Transforms IT Support with ServiceNow about?

Topcon standardized its IT support across Asia by implementing ServiceNow ITSM. This reduced the workload on its IT team, allowing one person to handle 20x as many support cases each month. Users can now track the status of their issues in real-time through an internal portal, enjoying improved response times and a more consistent experience.

Author

Ryan

Language

EN