About this document
Service Quality Impact on Client Satisfaction by ScribdTranslations is a document available to read on EtoBox.
This document presents research on the influence of service quality on customer satisfaction at Spirit Restaurant in the Tacna region in 2019. The general objective is to determine this influence, while the specific objectives analyze each dimension of service quality such as tangible elements, reliability, responsiveness, security, and empathy. General and specific hypotheses are proposed, and the independent variable of service quality and the dependent variable of purchase loyalty are identified.
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- ScribdTranslations
- Language
- EN