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The impact of translation modality on user experience: an eye-tracking study of the Microsoft Word user interface by Ana Guerberof Arenas; Joss Moorkens; Sharon O’Brien is a Computer Science article available to read on EtoBox.

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This paper presents results of the effect of different translation modalities on users when working with the Microsoft Word user interface. An experimental study was set up with 84 Japanese, German, Spanish, and English native speakers working with Microsoft Word in three modalities: the published translated version, a machine translated (MT) version (with unedited MT strings incorporated into the MS Word interface) and the published English version. An eye-tracker measured the cognitive load and usability according to the ISO/TR 16982 guidelines: i.e., effectiveness, efficiency, and satisfaction followed by retrospective think-aloud protocol. The results show that the users' effectiveness (number of tasks completed) does not significantly differ due to the translation modality. However, their efficiency (time for task completion) and self-reported satisfaction are significantly higher when working with the released product as opposed to the unedited MT version, especially when participants are less experienced. The eye-tracking results show that users experience a higher cognitive load when working with MT and with the human-translated versions as opposed to the English original.

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Author

Ana Guerberof Arenas; Joss Moorkens; Sharon O’Brien

Publisher

Springer Science and Business Media LLC

Published

2021

Language

EN

Field

Computer Science (Physical Sciences)