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E-Logistics Service Quality in Crowdsourced Delivery by nguyentrunghau.12a2hv2122 is a document available to read on EtoBox.

What is E-Logistics Service Quality in Crowdsourced Delivery about?

This study reconceptualizes e-logistics service quality (e-LSQ) to better reflect customer assessments in the context of crowdsourced delivery (CD). By analyzing customer reviews from Amazon Prime Now, the research identifies the importance of relational and societal dimensions alongside traditional operational aspects in evaluating delivery services. The findings suggest a need to update the e-LSQ framework to incorporate these new dimensions, addressing the evolving expectations of consumers in online ret

Author

nguyentrunghau.12a2hv2122

Language

EN