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What is Officer Complaint Management Job Description about?

The Officer Complaint Management position in the Service Quality Division at the Head Office in Karachi is responsible for overseeing the management of complaints in accordance with internal policies. Key responsibilities include developing and administering the Complaints Policy, analyzing investigation reports, and serving as a contact point for complainants. The role emphasizes timely responses to complaints and ensuring complainants are treated fairly throughout the process.

Author

Mansoor Ahmed Siyal

Language

EN