About this document
BMC Documentation by Rodrigo Martins is a document available to read on EtoBox.
The document outlines the impact, urgency, and priority criteria for change requests in BMC Helix ITSM: Change Management version 21.3. It defines impact as the effect on business processes, urgency as the time sensitivity of a change, and priority as the relative importance based on impact and urgency. Specific criteria for determining each of these factors are provided to guide decision-making in change management processes.
- Author
- Rodrigo Martins
- Language
- EN