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Libraries Demonstrate Low Adherence to Virtual Reference Service Guidelines by Cogo, Elise is a Social Sciences article available to read on EtoBox.

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A Review of:Shachaf, Pnina, and Sarah M. Horowitz. “Virtual Reference Service Evaluation: Adherence to RUSA Behavioral Guidelines and IFLA Digital Reference Guidelines.” Library & Information Science Research 30.2 (2008): 122-37.Objectives – This study evaluates the level to which virtual (asynchronous e-mail) reference services adhere to professional guidelines. Specifically, it addresses the following research questions:1) To what extent do virtual reference services adhere to the American Library Association (ALA) Reference and User Services Association (RUSA) and the International Federation of Library Associations (IFLA) guidelines?2) How does the level of adherence to RUSA or IFLA guidelines vary based on request type, user name, and institution?3) Is there a correlation between outcome measures of reference transactions (accuracy, completeness, and satisfaction) and the level of adherence to RUSA or IFLA guidelines?Design – Unobtrusive evaluation of researcher-generated queries.Setting – Fifty-four academic libraries in North America.Subjects – A total of 324 queries were sent to the 54 libraries, with each library receiving six different types of requests from six different

Who reads Libraries Demonstrate Low Adherence to Virtual Reference Service Guidelines?

Author

Cogo, Elise

Publisher

EBLIP Journal; University of Alberta; Edmonton: University of Alberta Learning Services, 2006-; University of Alberta Libraries (ISSN 1715-720X)

Published

2009

Language

EN

Field

Social Sciences