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What is ITSS Executive Response Detailed about?

ITSS acknowledges the escalation from Al-Seraj Islamic Bank regarding implementation quality and service delivery concerns, confirming that Phase 1 delivery was completed as per the agreed scope. The response outlines an action plan categorizing concerns into implementation items, configuration clarifications, and enhancement requests, with commitments to address genuine gaps and provide additional training. ITSS emphasizes its commitment to resolving issues transparently and proposes joint workshops and go

Author

svprasad111

Language

EN