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What is BPM Technique for BEF Assessment about?

This document proposes using a BPMN-based technique to more objectively assess criteria in Business Excellence Frameworks. Some criteria are difficult to evaluate subjectively. The proposed technique would model the assessment process and use weightings and KPIs to evaluate indicators related to actors. This could provide more accurate results to identify needed changes and improvements to management. The technique is demonstrated through modeling the assessment of leadership criteria in the Chilean Busines

Author

Carlos Andres Rua Machado

Language

EN