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What is Workplace Support and OCB in Aviation about?

This study investigates the relationship between perceived workplace support and service-oriented organizational citizenship behavior (OCB) among flight attendants, focusing on the mediating roles of psychological empowerment and affective commitment. The research, based on data from 250 airline employees, finds that both psychological empowerment and affective commitment significantly mediate the relationship between perceived support and service-oriented OCB. The findings offer valuable insights for manag

Author

Fati Dah

Language

EN