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This document discusses concepts related to quality management including cost of quality, process capability indices, and quality awards. It defines key quality terms like prevention costs, appraisal costs, internal failure costs, and external failure costs. Examples are provided for each cost category. Information is presented on calculating total quality costs and using quality costs for management purposes. Techniques for optimizing costs are outlined. Details are given about the Malcolm Baldrige Nationa

Author

Charles Lopez

Language

EN