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What is Hotel Guest Cycle and Reservations about?
The document discusses the guest cycle in hotels and the responsibilities of the reservation department. It outlines the four stages of the guest cycle: 1) pre-arrival, 2) arrival, 3) occupancy, and 4) departure. It then details the key responsibilities of the reservation department, which include monitoring room availability, processing reservations, and selling rooms at profitable rates. Finally, it provides information on reservation types, group reservations, ways to make reservations, reservation repor
- Author
- Sunil Kumar
- Language
- EN