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TQM Principles for Enhancing Customer Satisfaction by iamsuhaybahmed is a document available to read on EtoBox.

What is TQM Principles for Enhancing Customer Satisfaction about?

The document outlines the principles of Total Quality Management (TQM) with a focus on customer satisfaction, emphasizing the importance of understanding customer needs and feedback. It discusses the roles of internal and external customers, the significance of employee involvement, and various tools for quality improvement, including cause-and-effect diagrams and check sheets. Additionally, it highlights the necessity of continuous improvement in service quality and the empowerment of employees to enhance

Author

iamsuhaybahmed

Language

EN