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What is Evolution of Performance Measurement Systems about?

This document summarizes the evolution of performance measurement systems from the 1960s to present day. It discusses how traditional systems focused solely on financial measures are no longer effective given changes in business environments and the need to consider additional factors like customers, quality, and strategy. The document reviews literature on the development of more multidimensional systems and factors to incorporate, like environmental uncertainty and organizational strategy and structure. O

Author

Iqbal Nugroho

Language

EN