About this document
OM-TQM Chapter 15 Reviewer by lianmaryjoygrosales is a document available to read on EtoBox.
Chapter 15 introduces the concept of quality in operations management, highlighting various perspectives such as transcendent, product, user, value, and manufacturing. It emphasizes the importance of meeting customer expectations and the role of tolerances in achieving target specifications. The chapter also discusses customer-driven quality as essential for high-performing organizations.
- Author
- lianmaryjoygrosales
- Language
- EN