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Verbal Cues of Involvement in Dyadic Same-culture and Cross-culture Instant Messaging Conversations by Duyen T. Nguyen; Susan R. Fussell is a scholarly article available to read on EtoBox.

What is Verbal Cues of Involvement in Dyadic Same-culture and Cross-culture Instant Messaging Conversations about?

This paper explores how people in same-culture and crossculture pairs use verbal cues to express involvement in dyadic text-based Instant Messaging (IM) conversations. We report an experimental study with same-culture and cross-culture pairs of American and Chinese participants, in which we manipulated the participants' level of involvement in IM conversations using a distraction task (an online game). We found that American and Chinese participants used verbal involvement cues, such as cognitive words and definite articles, differently to express involvement. Our results provide suggestions for improving international, multicultural team collaboration using computer-mediated communication (CMC) tools.

Author

Duyen T. Nguyen; Susan R. Fussell

Publisher

ACM

Published

2014

Language

EN