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Working conditions and effects of ISO 9000 in six furniture-making companies: implementation and processes by Johan Karltun; Jan Axelsson; Jörgen Eklund is a Psychology article available to read on EtoBox.

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What effects will the implementation of the quality standard ISO 9000 have regarding working conditions and competitive advantages? Which are the most important change process characteristics for assuring improved working conditions and other desired effects? These are the main questions behind this study of six furniture-making companies which implemented ISO 9000 during the period 1991-1994. The results show that customer requirement was the dominant goal to implement ISO 9000. Five of the six companies succeeded in gaining certification. The influence on working conditions was limited, but included better order and housekeeping, more positive attitudes towards discussing quality shortcomings, a few workplace improvements, work enrichment caused by additional tasks within the quality system and a better understanding of external customer demands. Among the negative effects were new, apparently meaningless, tasks for individual workers as well as more stress and more physically strenuous work. The effects on the companies included a decrease in external quality-related costs and improved delivery precision. The study confirms the importance for efficient change of the design of th

Who reads Working conditions and effects of ISO 9000 in six furniture-making companies: implementation and processes?

Author

Johan Karltun; Jan Axelsson; Jörgen Eklund

Publisher

Elsevier Science; Elsevier ; Elsevier Ltd.; Elsevier BV (ISSN 0003-6870)

Published

1998

Language

EN

Field

Psychology (Social Sciences)