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About this Social Sciences article
Delivering Satisfaction and Service Quality: a Customer-based Approach for Libraries, by Peter Hernon and John R. Whitman. Chicago, IL: American Library Association, 2001. 181p. $40.00 (ALA Members, $36.00). ISBN 0-8389-0789-X. LC 00-44811. is a Social Sciences article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Social Sciences.
- Publisher
- Elsevier Science; Elsevier ; Elsevier Ltd.; Elsevier BV (ISSN 0099-1333)
- Published
- 2001
- Language
- EN
- Field
- Social Sciences