About this document

ISO/IEC 20000-1:2018 Upgrade Checklist by il is a document available to read on EtoBox.

This document provides guidance for organizations transitioning from ISO/IEC 20000-1:2011 to ISO/IEC 20000-1:2018. It includes key dates for the transition period, an overview of revisions in the 2018 standard, and a checklist for organizations to assess their readiness for an upgrade audit. The checklist addresses changes to requirements around leadership, planning, support of the service management system, and other areas. Completing the checklist helps organizations evaluate gaps and develop transition p

Author

il

Language

EN