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What is Redesigning Service Process for Quality in Hospitals about?

This chapter discusses the implementation of Total Quality Management (TQM) in government hospitals in Kwara State, highlighting the need for redesigning service processes to enhance quality and patient satisfaction. It identifies various obstacles to TQM, including organizational structure, leadership styles, and professional autonomy, which hinder effective service delivery. The study concludes that redesigning service processes significantly improves the quality of care provided in these hospitals.

Author

Mohamed Alfateh Ismail

Language

EN