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Exploring interaction’s quality attributes at Mobile Government services by Abdulla Jaafar Mohamed; Mohd Khalit Bin Othman; Suraya Binti Hamid; Ali Hussein Zolait; Norliya binti Ahmad Kassim is a Physics and Astronomy article available to read on EtoBox.

What is Exploring interaction’s quality attributes at Mobile Government services about?

## Abstract Popularity of smart devices among people leads organizations from different sectors to extend the channels of service delivery to maximize total beneficiaries. Mobile Government is one of these extended channels that use nowadays by government sector to allow end users performing the transactions with less time and efforts. Main features of mobile government services are the mobility which enables the public to perform their transactions online at anywhere and anytime. Dealing with smart devices for online services has limitations that need to be considering by the service provider to be sure that the delivered services meet the end users’ perspective. To measure satisfaction of m-government services, it required a compatible measurement scale that fits with the environment of such services. Using other S.Q. measurement’s scale (i.e., e-commerce, e-services, e-government) at the context of m-government leads to difficulties analysis of the service delivery process and inaccurate results. However, there’s a lack of service quality framework at the context of mGovernment services which is important nowadays to construct a compatible and suitable service quality measuremen

Who reads Exploring interaction’s quality attributes at Mobile Government services?

Author

Abdulla Jaafar Mohamed; Mohd Khalit Bin Othman; Suraya Binti Hamid; Ali Hussein Zolait; Norliya binti Ahmad Kassim

Publisher

Institute of Physics; IOP Publishing (ISSN 1742-6588)

Published

2019

Language

EN

Field

Physics and Astronomy (Physical Sciences)