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Patient Perception of Physician Empathy in Stroke Telemedicine by William P Cheshire; Kevin M Barrett; Benjamin H Eidelman; Elizabeth A Mauricio; Josephine F Huang; William D Freeman; Maisha T Robinson; Gary R Salomon; Colleen T Ball; Dale M Gamble; Vickie S Melton; James F Meschia is a Medicine article available to read on EtoBox.

What is Patient Perception of Physician Empathy in Stroke Telemedicine about?

## Introduction We assessed patients’ perceptions of physician empathy during telemedicine consultations as compared to in-person consultations during clinical encounters for acute stroke. ## Methods This prospective cohort study was undertaken at a comprehensive stroke centre hub in collaboration with a distant community hospital spoke site. Eligible participants presented to hub or spoke emergency departments with suspected acute stroke within three hours of symptom onset. Participants were evaluated at the hub site in person or at the remote site via telemedicine by the same group of neurologists. Following acute care decisions, single-visit data including participant-reported assessments of physician empathy were collected within 24 h. The primary outcome was the Consultation and Relational Empathy score. The secondary outcome for the telemedicine cohort was the Telemedicine Patient Satisfaction Measure score. ## Results Between 31 May 2013–13 March 2019, 70 patients completed the study. Fifty patients were seen by telemedicine and 20 patients were seen in person. Median Consultation and Relational Empathy scores (with a possible score of 10–50) were 49 (range 27–50) for teleme

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Author
William P Cheshire; Kevin M Barrett; Benjamin H Eidelman; Elizabeth A Mauricio; Josephine F Huang; William D Freeman; Maisha T Robinson; Gary R Salomon; Colleen T Ball; Dale M Gamble; Vickie S Melton; James F Meschia
Publisher
Royal Society of Medicine Press; SAGE Publications; SAGE Publications Inc. (ISSN 1357-633X)
Published
2020
Language
EN
Field
Medicine (Health Sciences)

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