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Team Effectiveness Leadership Model by Beant Romana is a document available to read on EtoBox.
What is Team Effectiveness Leadership Model about?
The Team Effectiveness Leadership Model (TELM) uses three components - input, process, and output - to achieve desired results. At Company A, the after-sales support team lacked focus and clear processes, leading to poor communication between the helpdesk and field engineering teams. A new leader mapped existing processes, improved them using a CRM system, and reorganized the teams into a virtual after-sales team. This improved accountability, communication, and customer service levels.
- Author
- Beant Romana
- Language
- EN