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What is Total Quality Management: Impact & Challenges about?

This document discusses Total Quality Management (TQM), including its key elements, pillars, impact on quality culture, and obstacles to implementation. It defines TQM as managing an organization to maintain long-term success through continuous quality improvement. Some of its main components are customer focus, process-centered approach, data-driven decision making, and employee engagement. Benchmarking is also described as a quality framework that allows organizations to compare their performance metrics

Author

Amruta Peri

Language

EN