Can I read Understanding Quality Dimensions on EtoBox?

Understanding Quality Dimensions by Princess Czarina Delas Alas is a document available to read on EtoBox.

What is Understanding Quality Dimensions about?

The document discusses quality and total quality management (TQM). It defines quality according to the International Organization for Standardization as the degree to which a product or service meets customer needs and expectations. There are three types of quality: quality of design, quality of conformance, and quality of performance. It also outlines eight dimensions of quality defined by David Garvin: performance, features, reliability, conformance, durability, serviceability, aesthetics, and perceived q

Author

Princess Czarina Delas Alas

Language

EN