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Managing Emotions in ADR Negotiations by DC is a document available to read on EtoBox.

In Alternative Dispute Resolution (ADR), emotions and egos can significantly impact negotiations, often leading to personal attacks rather than focusing on facts. Research indicates that emotional expressions can be strategically used to pressure opponents, but reacting with anger can undermine credibility. To manage these situations, techniques such as self-distance, reframing intent, and using process-based responses are recommended to maintain composure and expose weaknesses in the opposing position.

Author

DC

Language

EN