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What is TQM Principles and Benefits Overview about?

This document discusses Total Quality Management (TQM), which is a management approach centered around quality that aims for long-term success through customer satisfaction. TQM involves participation from all members of an organization and benefits the organization and society. It is composed of three paradigms: total, quality, and management. The goals of TQM are total customer satisfaction through quality products/services and continuous process improvement. Basic tenets include that customers determine

Author

saritatelma

Language

EN