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Understanding Customer Satisfaction Theories by ia9512827 is a document available to read on EtoBox.
Expectancy Disconfirmation Theory (EDT) and Technology Acceptance Model (TAM) are key frameworks explaining customer satisfaction and technology adoption, respectively. Recent research in the hospitality industry highlights the significant role of transformational leadership (TL) in enhancing job performance and customer satisfaction, which in turn fosters customer loyalty. Studies indicate that effective customer service, perceived efficiency, and leadership styles are crucial for improving customer experi
- Author
- ia9512827
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- EN