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What is HBR-Peoples Trust in AI about?

A study conducted by researchers from Georgetown University, Harvard, and MIT found that employees at Tapestry were more likely to trust and follow recommendations from an advanced, uninterpretable AI algorithm compared to a simpler, interpretable one. This counterintuitive result suggests that employees often overestimate their understanding of simpler models and are more inclined to accept guidance from complex systems when they perceive them as reliable. The findings highlight the importance of employee

Author

mukeshbills

Language

EN