About this document
Voice of Customer Survey Insights by lingam79 is a document available to read on EtoBox.
- Company ABC customers are extremely satisfied and loyal, with a net promoter score of +68 compared to the industry average of +40. Key drivers of satisfaction are good customer service, reliable and high quality products, and ease of ordering. Areas for improvement are pricing and availability of stock. - A survey of 130 Company ABC customers found they are very satisfied overall, particularly with customer service, reliability, and product quality. The most appealing new concept was an online customer
- Author
- lingam79
- Language
- EN