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What is The Effectof Service Qualityon Consumer Satisfactionin Restaurants about?

This study investigates the impact of service quality on customer satisfaction in restaurants in Pune, India, utilizing a quantitative approach with data collected from 300 questionnaires. The findings reveal a significant positive relationship between service quality and customer satisfaction, identifying Tangibles and Food Quality as the most influential dimensions. The research emphasizes the importance of service quality as a key driver for enhancing customer satisfaction in the restaurant industry.

Author

shyrinerauzy

Language

EN